Safe Help Hotline
(800) 225-2984 DFW
(800) 873-8898 New Orleans
A1: There could be pressure on the bolts. Turn the handle the opposite direction of the hinges as if you were locking the safe. Try the code again and turn the handle.
A2: If you have an electronic lock and are not hearing any beeps or seeing any lights in the lock, you might need to replace the batteries.
A3: Check the combination that you are using. Re-enter the combination and try to unlock the safe.
A: If no one else has the combination, call or email Rolland Safe Company and we will send authorization to release the code if available. If the code is not available, we can dispatch a certified technician to assess the safe.
A: Locate the safe serial number of the key code attached to additional keys and contact Rolland Safe Company. If new keys cannot be cut or replaced, we can dispatch a certified technician to assess the safe.
A: Check to see if the contents inside the safe are all the way in and not blocking the door. Check the bolts and make sure they are not bent and retracted into the unlock position. Try unlocking the safe while it is in the open position to ensure bolts are retracted. Try closing the safe again. If the safe still will not close, please contact Rolland Safe Company.
A: Please call Rolland Safe Company. A technician may need to come to your location to service the bolt mechanism.
A: Sometimes the hinges in a safe can become out of alignment and may need to be readjusted by a technician. The safe may also need to be leveled.
A: Call Rolland Safe and Lock Company and have the serial number for your safe available for records. A customer service representative can pull up your records and schedule a move for you. Please note whether each location has stairs, steps, rises, inclines, or whether the safe is located on the first, second, or third story of a building.
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